Refund policy

At Scrubie, we strive to provide you with the highest quality products that enhance your self-care routine. We understand that there may be instances where a return is necessary. While we typically do not accept returns, we make exceptions for products that arrive open, used, or damaged.

Conditions for Returns:

  1. Product Arrives Open or Used: If your Scrubie Body Scrub arrives with broken seals or evidence of use, please contact us within 7 days of receiving your order. We may request photographic evidence to assess the condition of the product. Upon verification, we will provide instructions for returning the item, and a replacement or refund will be issued.

  2. Product Arrives Damaged: In the unfortunate event that your Scrubie product arrives damaged, please notify us within 7 days of receiving your order. Provide us with clear photos of the damaged item, including the packaging. We will guide you through the return process and arrange for a replacement or refund.

Exceptions:

  • Unopened and Unused Products: Due to the nature of our products, we cannot accept returns for items that have been opened or used if they are not damaged. We recommend ensuring the product meets your expectations before opening the packaging.

How to Initiate a Return:

  1. Contact Us: Reach out to our customer support team at robbinozmer@gmail.com within 7 days of receiving your order.

  2. Provide Information: Clearly state the reason for the return and attach relevant photographs of the damaged or opened product.

  3. Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how to return the item.

  4. Return Shipping: Ship the item back to us following the provided instructions. Please use a trackable shipping service to ensure the safe return of the product.

  5. Refund or Replacement: Upon receiving the returned item, we will inspect it. If the return meets our conditions, we will process a refund or send a replacement, depending on your preference.

Thank you for choosing Scrubie. If you have any questions or concerns, please don't hesitate to contact our customer support team. Your satisfaction is our priority.

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